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Patient Rights and Responsibilities
Our Partnership with You for Excellent Care
Welcome to Community Physician Network! We are a part of Community Health Network. We are eager to work with you to improve your physical and mental well-being. We want your experience here to be excellent. Here is some information that will help you make decisions about your health care. If, at any time, you need more information, we want you to have it quickly. Your doctor, practice clinical staff members or administrative staff members will help you with your concerns. Please feel free to ask.
Respect, Dignity and Comfort
When you leave any of our medical offices, we hope you will say, “The care that I received was excellent!” In order to accomplish that, we want to be sensitive to your personal values and beliefs, as well as your unique cultural, ethnic, racial and religious identity. Equally important, we want you to help us with your care. For example, if you are experiencing pain or discomfort, please let your caregiver know so we can attempt to alleviate it.
Information about your care is very private, and is protected by state and federal laws. We work hard to respect your privacy, while, at the same time, complying with the laws applicable to us. In most cases, it’s up to you whether we give out your information. You can ask that information go to family members or friends involved in your care, or you may request that information not be shared. .
We pride ourselves on patient-focused medicine. But to do so, we need your help. Our caregivers are seeking to give all of our patients the same high level of professional, personalized care that you can and should expect from us. Please understand that fact. We ask that you respect your caregivers and our other patients. And, for the dignity of all, please follow the rules of the particular medical office in which you are receiving your care. Your doing so helps us as we help you.
There are many ways that we will ask you to help us meet your health needs. We will need your complete health history, including all medications you are currently taking and any allergies that you have. We will need to know your current symptoms and will want your input as we develop your plan of care. You will be informed of the benefits, as well as any risks, of the treatment you will receive. In some special cases, a staff member might ask if you would like to be a part of a medical research study. It’s your choice to be involved or not. There will be many ways that you can help with your health care. For example, your medications will be reviewed each time you visit our office, so please make certain you bring a current medication list to your appointment.
You may refuse treatment at any time during your care. Your health care provider will tell you what the health-related outcomes of your refusal might be. The responsibility for the outcomes due to your personal decisions would be yours.
As a part of your care, we may want to refer you to another medical office or health care facility for care we do not provide. Or, you may want information about a referral to another service or care provider.
Again, please ask if you need more information about your care. If you are not satisfied with your options for treatment, we will respect your wish for a second opinion.
If you have questions about your health records, your physician can discuss these with you. If you want to know more about your care or your caregivers, please ask. Our financial advisors will answer your questions about your bill. Please take responsibility to pay your bill.
General Advance Directives
We will be asking you if you have any advance directives. These are legal documents that you develop, usually before you come to one of our medical offices. They express your wishes about the extent of health care that you want. They are used in your care when you are not able to say what you want. Indiana has five kinds of advance directives. Three help you put limits on the care you would get and the ending of your life. The other two apply at any time you are not able to make your own health care decisions.
In most cases, when we know your wishes, we will be able to carry them out. If you do not have an advance directive, you may contact your personal attorney for assistance. If you do not have a personal attorney, you may contact the Indiana State Department of Health at 317-233-1325 to request a “Your Right to Decide” brochure for guidance. Having advance directives helps you influence your future medical care. It may also relieve the burden on your family, because it would help them to know your wishes.
With the healthcare options we have today, you might feel overwhelmed or unsure. If you feel uncertain about the right thing to do, please consider talking with your clergy or family or friends. The final decision, however, is yours.
You may also want to consider being an organ or tissue donor. As you may know, donors help several other people have a better quality of life. If you want to be a donor, let your family, physician, clergy and others close to you know of your wishes. They can support those wishes at the time of your death.
Psychiatric Advance Directive
Any person may make a psychiatric advance directive if he/she has legal capacity. This written document expresses your preferences and consent to treatment measures for a specific diagnosis. The directive sets forth the care and treatment of a mental illness during periods of incapacity. This directive requires certain elements in order to be valid. Indiana Code 16-36-1.7 outlines the requirements for this type of advance directive.
An Excellent Experience
We want you to have an excellent experience with us – Community Physician Network. Please let us know how satisfied you are. Tell us when you have had an excellent experience. When there is a problem, let us know how you feel, what you think about it and what you want. We want to work with you to resolve the problem as best we can and learn from these opportunities. In the event you wish to remain anonymous, we have a concern/complaint hotline you can call if you would like. That number is 1-800-638-5071. Regardless of the communication method you use, we will respond to your concerns in a timely fashion. We do make changes to give better care. If you have brought your concern to our attention and would like an additional resource, you may always contact the Indiana Department of Health at 317-233-1325.